Frequently Asked Questions

When choosing to pick up hire items yourself – using the Customer Collect option – items can be collected from 72 Finucane Road, Capalaba, in the Redlands area.

No, we do not require a minimum spend on hire items.

For collection your hire items are available to collect on the Friday prior to your weekend event by appointment. If you have a mid-week event, we will organise a collection time with you.

For return, the items need to be returned to us on the Monday following your event date by appointment.   Upon return, we will inspect the goods, time permitting with other deliveries. We will advise via email if any of the goods appear to be damaged or missing. 

Frequently Asked DIY Hire Questions (F.A.Q’s)


How long is the hire rental term?

Our rental term is maximum 3 days in duration (Friday to Monday). If you are having a weekday wedding or event, please contact us to organise alternate collection and return days

Do you load goods into our vehicle for us?

Due to health and safety obligations, our staff cannot load hire items into your vehicle. Please ensure that you have people to assist with loading hired items

Can someone else collect and return items for me?

Yes. You can have a friend or family member collect your hire goods and return them for you. Please ensure that you communicate the appointed return time.

Can you deliver the hire items to me?

We can deliver provided we are not already booked to set up an event.  Delivery fees subject to the  distance we are required to travel

Can I extend my hire duration?

Yes you can extend your hire duration outside the allocated period which will incur a fee. The fee for extending your hire duration is a 20% surcharge of your total amount of your DIY Hire order/s per day.

How can I get a hire quote?

Our website will automatically generate this for you when you place items into your cart and it will automatically calculate the hire cost.  It will not add on the refundable security bond.  This will be added by our office staff

How will I know availability of items?

We have a very large inventory of hire items. Just place your order for the items you require and process your deposit payment. You will receive an email confirmation of final availability and further instructions within 2 working days. If the decor is unavailable for your event date, we will refund your deposit payment in full immediately.

How do I know if you order went through?

You will receive an email confirmation once our order is placed and a further confirmation within 2 working days with further information on collection and return.

When and how do I pay for my items?

A 20% deposit is required once you place your order and is processed online via our secure payment system. Full payment is required 24 hours prior to your event date.  Weddings are subject to separate terms and conditions.

Do you require a security bond?

Yes we will need to process a holding deposit of $100 as a security bond. This amount will be processed the week of your order collection, and will be released after your hire return. 

What if I need to cancel my order?

No refunds will be given on your order deposit for cancellation or change of mind.

What if I need to adjust the quantity in my order?

You can adjust your order by 10% of the total for each item eg. if you have ordered 100 chairs, you can reduce the amount by 10 without penalties. This adjustment is required more than 28 days from your event date.

Any item cancellations within the order, or a decrease in amount within 28 days of order collection date will not be refunded.

What if I damage or break an item?

If an item is broken upon return, our staff will assess the damage to see if it can be repaired, and provide you with the cost of repairing.

If an item is broken, a full replacement fee will need to be paid for.  If the repair or replacement fee is under $250, this will be taken out of your security holding deposit. If the replacement fee exceeds $250, the difference will need to be paid by the person returning the goods.

Festoon Lights

Festoon lights are checked upon going out on hire and return.  Due to the delicacy of the bulbs, care must be taken not to drop or bang the bulbs.  Lights must not be plugged into power when placing them in your desired location.  Do not remove the bulbs prior to transport. Damaged or blown bulbs will be replaced our wholesale cost of $2.50 per bulb and the cost deducted from your bond.

What if I lose the boxes or bags the item is provided in?

A large amount of our decor has specific boxes or bags for transportation, which often cannot be replaced.  If bags or boxes are not returned with the goods you will be charged accordingly.